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Communication

Coach Frank’s email address is fpoulin@ymcashr.org 

Communication is vital to any organization and it must be a two-way street.  Coaches will make every effort to convey information to swimmers and their parents via E-MAIL.  Likewise, team members and their parents need to communicate with coaches in order to avoid misunderstandings and to inform them of things that may affect a swimmer’s training and competition.


Information for swimmers and their families:

Bulletin Boards - The swim team has a bulletin boards on which team information will be posted. Please check the boards regularly.

Website– The VYAC web site is www.swimvyac.com (you are here).  We are gradually moving to paperless communication.  Please bookmark this site and make a habit of checking it for meet information, the newsletter, updates and changes.  If you have digital pictures to submit for the site, please email them to Coach Frank.

E-Mail – Reminders and last-minute information is sent to families via e-mail.  This is our primary means of communication and is most useful when there is a limited amount of time to send out information or when a quick reminder is needed.  

Parent meetings - Held periodically throughout the year, these meetings allow coaches to convey site-specific and group-specific information to parents.  These meetings are an opportunity to educate parents in various aspects of competitive swimming and VYAC, including team events and charitable work.



Communicating with coaches:

NOTE:  PLEASE DO NOT CALL COACHES AT HOME.

Meeting (formal or informal) with coaches - Coaches are usually available before or after practice time to answer quick questions.  If you would like to address issues that require more time, please schedule an appointment.  Do not interrupt coaches or swimmers on deck during practice time.  Coaches are more than happy to answer questions or address issues at a more appropriate time and place.

Grievances

Most problems are rooted in simple misunderstandings or miscommunication and can be resolved quickly and easily.  If allowed to fester, however, problems grow out of proportion and can be harmful to swimmers, parents, coaches, and the program.  This can be prevented by addressing grievances immediately and with the appropriate person.  If a team member or parent has a grievance concerning any aspect of the program, he or she should go directly to the source.